1. Securing your tenancy (long lets)
Getting your tenancy secured as quickly as possible.
1. We have agreed (subject to contract) on behalf of the landlord, your offer in respect of the property. To secure the property, you must pay InstaRent a) a non-refundable holding deposit, and b) a non-refundable set-up fee to process references. This non-refundable set-up fee comes to a minimum per tenancy that will be specified to you upon enquiry, or a fee ‘per tenant’ where a tenancy contains two or more named tenants. Receipt by us of your holding deposit does not mean that a tenancy has been agreed. For a tenancy to be agreed, both you and the landlord must have signed a tenancy agreement.
2. Within seven days of us receiving that holding deposit, you must provide us with the following documentation in respect of each of the proposed occupantsto set up the tenancy:
a) photographic identification (passport or EU driving license);
b) proof of right to live in the UK (if different from 1);
c) address, telephone number, and email address of your employer, or a signed employer reference on company letterhead;
d) payslips for the last 3 months;
e) bank statements for the past three months;
f) current landlord references (if you are currently renting); and
g) the first name, surname, phone number, email address, nationality, and current residential address.
3. Once a tenancy agreement is signed, we will require a payment against your first month’s rent, due on signature of the tenancy agreement.
4. If you do not provide the above documentation within the time required (or alternative documentation as may be agreed in our sole discretion), you will forfeit the holding deposit and tenant fees, and we will remarket the property.
Getting the landlord to accept you as tenant(s)
We will take up references and credit checks based on the above documentation that you have supplied to us. These references may be passed to the landlord so that it can make a decision on whether to grant you a tenancy. You consent to these references being taken. If adequate references cannot be obtained from your referees within 5 working days of receipt of the above documentation, InstaRent may start to remarket the property and your holding deposit may be forfeited.
Protecting the property
No deposit monies will be taken or registered with a deposit protection scheme. InstaRent does not ask for, or process, deposits on behalf of its tenants or landlords.
4. Service Charge
InstaRent may charge you for:
a) The costs of any damage to the Property, its fixtures and fittings and/or for missing items, subject to an apportionment or allowance for fair wear and tear, the age and condition of each item at the commencement of the tenancy, insured risks and repairs that are the responsibility of the Landlord.
b) The reasonable costs incurred by the Landlord (or by InstaRent on the Landlord’s behalf) as a result of a breach of the Tenant’s obligations under the tenancy agreement (including, without limitation, costs relating to the cleaning of the Property and/or its fixtures and fittings).
c) Payment by the Landlord (or by InstaRent on the Landlord’s behalf) of any unpaid accounts for utilities, environmental services or other similar services or council tax applicable in respect of the Property for which the Tenant is liable.
d) Any rent or other money due or payable by the Tenant under the tenancy agreement of which the Tenant has been made aware and which remains unpaid after the end of the tenancy.
5. Payment of rent
Your first instalment of rent in cleared funds is due when you sign the tenancy agreement, payable by debit card. Thereafter, rent is payable by recurring debit card payment to arrive on the due date as stated in the tenancy agreement. The full rent must be paid via a single debit card. We are unable to accept multiple debit card payments for a tenancy, even if there are multiple tenants in the same property.
6. Failure to pay rent
Encouraging reliable payment for tenant security and landlord confidence
1. Where you believe you are in danger of missing a payment, you must notify InstaRent and the landlord before missing your payment.
2. In the event your automatic rent payment to InstaRent or the landlord fails on the third day after the specified due date in your tenancy agreement, you will be charged a £50 late payment fee. For each subsequent day that your automatic rent payment to InstaRent or the landlord fails, you will be charged an additional late fee of 1% of your total monthly rent.
Getting you moved in as smoothly as possible
InstaRent will be instructed by the landlord as to what arrangements are to be made for the inventory and check-in. You should ensure that you are present at check in.
Paying your bills
Unless explicitly agreed in the tenancy agreement it is your responsibility to pay all utility bills (including TV licence), maintenance charges and council tax relating to the property. In the event of non-payment of utility bills, it is you who is liable for payment. You agree to notify all utility providers and the council upon move-in, and as is necessary update them on an ongoing basis.
9. Property management
Looking after the property
At the start of the tenancy we will advise you if we are responsible for managing the property. Where we are not managing the property, we cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Additionally, we cannot enter into correspondence regarding repairs or maintenance of the property when the landlord has not expressly engaged us to manage the property. Where we are managing the property, we may have to obtain the landlord’s consent before proceeding with a repair. It is your responsibility to be at the property and provide access when any repairs or maintenance are to be carried out.
10. Provision of access to properties managed by us
Ensuring efficient and cost-effective repair and maintenance
1. In addition to any terms in your tenancy agreement, where any works are required to be carried out at the property from time to time, it is your responsibility to agree a workable timeslot with us, or any third party engaged to do such works. You will use best endeavours to provide us or the third party with access to the property and shall not unreasonably withhold access to the property where works are required.
2. We reserve the right to arrange access in your absence if we have provided 24 hours of notice and not heard back from you or where we believe you may be at risk of injury if the works are not carried out.
3. Failure to attend scheduled appointments at the property will result in a fee of £50 being payable, in addition to any costs involved in rescheduling the appointment.
You must ensure that all your belongings are insured under your own contents policy, which must include accidental damage to the landlord’s contents (proof of policy will be required at commencement of the tenancy). We can supply a specialist tenant insurance brochure and quote on request.
12. Renewal of your tenancy
Should you wish to renew your tenancy, you must contact InstaRent no less than two months before the end of the fixed term of your tenancy agreement.
13. Check out
InstaRent will be instructed by the landlord as to what arrangements are to be made for the check-out. You should ensure that you are present at the check-out.
InstaRent reserves the right to change our fees and these terms and conditions upon providing reasonable notice in writing.
You shall indemnify InstaRent from and against any losses, liability, damages and expenses (including all legal fees) that InstaRent incurs or are awarded against InstaRent as a result of any claim against InstaRent by a landlord arising out of your breach of your tenancy agreement with the landlord.
If you are dissatisfied with our service and you are unable to resolve such dissatisfaction with your InstaRent contact, you should email email@example.com Your complaint shall be acknowledged within 3 working days of receipt and an investigation undertaken. A formal written response will be sent to you within 15 working days of receipt of your formal complaint.